“GMs are telling me that IT support has never been better than it is right now and HonorBuilt is a large part of that – thank you.”Billy Koehler, VP of IT at Jim ‘N Nicks
Jim ‘N Nicks, a Southern Bar-B-Q restaurant popular for its slow-cooked Bar-B-Q and Southern hospitality was in search of restaurant technology support that could help them reach their ambitious growth goals and ultimately be an extension of their IT department. They needed someone that understood their brand, culture, and the way they do things. This is where HonorBuilt stepped up to the plate.
HonorBuilt provides certified support for Aloha with certified professionals. HonorBuilt’s live answer rate and ticket close rate were significantly better than what Jim ‘N Nicks previously experienced. HonorBuilt is very responsive in targeting repetitive tickets. Furthermore, HonorBuilt supports the entire restaurant outside of the Point-of-Sale system, giving Jim ‘N Nicks a single number to call for problems.
“Jim ‘N Nicks has had significant issues with other support providers whose technicians don’t show up on time or were incapable of completing the job. HonorBuilt not only has the ability to schedule expert technicians… faster, but the ability to acclimate with our brand and culture to provide a level of service that is unattainable by NCR and other large OEM partners.”Billy Koehler, VP of IT at Jim ‘N Nicks
According to Jim ‘N Nicks, IT support has never been better. HonorBuilt seeks to understand before reacting, is extremely responsive, stays on top of support issues, and maintains a good knowledge base to ensure everyone is on the same page. Jim ‘N Nicks feels proud to have HonorBuilt represent their brand and appreciates the professionalism and quality of the HonorBuilt technicians.
How can HonorBuilt help you improve your Aloha support?
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