“GMs are telling me that IT support has never been better than it is right now and HonorBuilt is a large part of that – thank you.”

Billy Koehler, VP of IT at Jim ‘N Nicks

Jim ‘N Nicks, a Southern Bar-B-Q restaurant popular for its slow-cooked Bar-B-Q and Southern hospitality was in search of restaurant technology support that could help them reach their ambitious growth goals and ultimately be an extension of their IT department. They needed someone that understood their brand, culture, and the way they do things. This is where HonorBuilt stepped up to the plate.

HonorBuilt provides certified support for Aloha with certified professionals. HonorBuilt’s live answer rate and ticket close rate were significantly better than what Jim ‘N Nicks previously experienced. HonorBuilt is very responsive in targeting repetitive tickets. Furthermore, HonorBuilt supports the entire restaurant outside of the Point-of-Sale system, giving Jim ‘N Nicks a single number to call for problems.

“Jim ‘N Nicks has had significant issues with other support providers whose technicians don’t show up on time or were incapable of completing the job. HonorBuilt not only has the ability to schedule expert technicians… faster, but the ability to acclimate with our brand and culture to provide a level of service that is unattainable by NCR and other large OEM partners.”

Billy Koehler, VP of IT at Jim ‘N Nicks

According to Jim ‘N Nicks, IT support has never been better. HonorBuilt seeks to understand before reacting, is extremely responsive, stays on top of support issues, and maintains a good knowledge base to ensure everyone is on the same page. Jim ‘N Nicks feels proud to have HonorBuilt represent their brand and appreciates the professionalism and quality of the HonorBuilt technicians.

How can HonorBuilt help you improve your Aloha support?

Tel: (404) 952-2600
Website: HonorBuilt.com

HonorBuilt is the nationwide technology deployment and support partner quick service and fast-casual restaurant brands choose to open new restaurants, scale quickly and execute confidently. For nearly 20 years, we have thrived on complex, large-scale projects and 24/7 on-demand support. Our talented, full-time specialists integrate seamlessly into franchise operations and simplify projects with a single partner. We work with some of the most technically advanced brands and are at restaurant locations across the US, Canada, and Puerto Rico, solving problems every day. Visit honorbuilt.com for more information.