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BuiltToRespond

Your customers won’t wait. Why should you?

Our world-class support is available 24/7/364 to address your technology challenges and prevent interrupted operations.

Who We Are
  • 60 Seconds or Less Answer Time
  • 95% First Call Resolution
  • 4-Hour On-site Response
  • 100% US-Based Professionals

Which is faster?  Our help desk or your drive-thru?

Seriously. Time matters. Your customers won’t wait. Why make your team wait for an off-shore help desk that may not even be able to help. Our alternative is a US-based, high availability help desk that learns your full stack and takes the burden off your team of figuring out where the issue lies and who’s going to fix it. We own the issue. Period.

No matter the technology, we can support it.

When you call our help desk, an agent trained on your specific technologies will answer your call. We have supported thousands of devices and networks over the years, and we take the time to learn your unique configuration and tech stack.

That allows us to quickly identify the right response to your issue.

Contact Us

A proactive, data-driven approach

to maintaining uptime.

We always look for the root cause of an incident and work with our clients to reduce tickets.  Fewer incidents mean greater uptime, freeing your team to serve customers.

24/7/364

 Always Available

99.8%

 Positive Surveys

US-Based

 Trained Professionals

When every hour counts.

Like most of what we do, HonorBuilt’s approach to field services is unique. We offer a dedicated team of field technicians to customers for whom every hour counts.  Your team will know their technician and your tech will also know your locations. There are no contractors here, just professionals who are onsite within hours when you need them. 
Dedicated Field Services
When Every Hour Counts
Testimonials

Building relationships is our top priority. See what our longstanding customers say about working with us.

GMs are telling me that IT support has never been better than it is right now and HonorBuilt is a large part of that.

Billy Koehler, VP of IT, Jim ‘N Nicks

Our partnership with HonorBuilt has greatly improved our level of support to each restaurant. Their knowledgeable help desk and quick response times keep managers off the phone and focused on operations. Great company to work with.

Justin Pair, Director of IT, Shane’s Rib Shack

HonorBuilt has provided exceptional service and support as our brand has grown. Their extensive knowledge and documentation processes ensure that our technology stays connected and secure, helping us avoid downtime in our locations. We trust their team to not only handle ongoing work, but to also stay proactive on our behalf.

Purshotam Kumar, Director of IT, Hopdoddy

Our expertise comes from experience.

For over 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.

How can we help you achieve your goals?

Contact Us

Our expertise comes from experience.

For over 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.

How can we help you achieve your goals?

Contact Us

Installations

BuiltToExpand

New Openings
Technology Rollouts
Structured Cabling

Installations

BuiltToPerform

Managed Logistics
Staging and Configuration
Procurement

Support

BuiltToRespond

Rapid Response Support
Dedicated Field Services
Managed Networks

honorism #24

 

Do ordinary extraordinarily.

Restaurant and retail technology systems, support, and cabling aren’t glamorous, but they undergird great service and efficient operations.

Our specialization and focus means we’re better, faster, and more competent than anyone else. That lets you focus on continuous improvement while we take care of reliability and speed.  And if you ask them, they’ll tell you just how that makes a difference for them.

Read the Honorisms