Restaurant Technology Support
that’s Made for Resolution
Dedicated to helping you with 24/7 monitoring, maintenance, and centralized contact center capabilities, we won’t quit until your problem is solved. Our US-only support team is both accountable and responsive, handles all types of support questions, and will get your restaurant POS running quickly. We manage every ticket until it is closed. Don’t worry about coordinating other vendors, swapping hardware, or arranging for a tech onsite when needed. We manage it for you. You can count on us to go the extra mile.
Our support team is trained on a wide range of technology and can address both simple and complex issues. We’re certified to provide Level 1 & 2 support for leading POS brands.
If we can’t quickly resolve your issue from the support center, we’ll dispatch an HonorBuilt technician, within 24 hours. From the moment we know about it, your problem is our priority.
With data breaches on the rise, do you feel confident that your network is safe? Without comprehensive, expert-led security readiness, you may be vulnerable to malware attacks, phishing attempts, and more. HonorBuilt can help.
This is How We Get There
Our teams monitor, maintain, and support restaurant POS systems, manager systems, BOH reporting systems, payment systems, store connectivity, cameras, drive-thru equipment, digital menu boards, kitchen display systems and more.
So how do we get from problem to solution?
EXPERTLY TRAINED STAFF
Our support staff is fully trained on a wide range of technology and can address both simple and complex issues. We’re certified to provide Level 1 & 2 support for leading POS brands. And we often can resolve the issue quickly without having to dispatch techs onsite—that saves both time and money.
YOU-FOCUSED
You are our purpose and goal. Your employee’s problem is our problem, and it’s our job to address it with speed and efficiency, with minimal disruption to your business.
RESTAURANT EXPERIENCE
We recruit from the food service industry and build our teams exclusively for restaurant experience. That means we speak your language and understand what matters most: getting you the right support when you need it.
ALWAYS AVAILABLE
24/7. It’s as simple as that.
National Field Service
We’ll even dispatch someone nationally to you
If we can’t quickly resolve your issue from the contact center, we’ll dispatch an HonorBuilt technician, typically within 24 hours. From the moment we know about it, your problem is our priority.
Delivering Valuable Insights about your Restaurants
We meet regularly with every brand to share our analysis of their support statistics. We benchmark your data against averages for the entire HonorBuilt customer base and share targeted insights that identify specific areas for improvement and areas of existing excellence. We don’t just point out potential opportunities to improve skills or processes; we bring solutions that work—and have an impact to your bottom line.
Contact Us
Drop us a line and we’ll be happy to assist. The HonorBuilt team is known for going the extra mile. We’ve done it for others time and time again. What can we help you achieve?