BuiltToRespond
Your customers won’t wait. Why should you?
Our world-class support is available 24/7/364 to address your technology challenges and prevent interrupted operations.
- 60 Seconds or Less Answer Time
- 95% First Call Resolution
- 4-Hour On-site Response
- 100% US-Based Experts
Which is faster? Our help desk or your drive-thru?
Seriously. Time matters. Your customers won’t wait. Why make your team wait for an off-shore help desk that may not even be able to help. Our alternative is a US-based, high availability help desk that learns your full stack and takes the burden off your team of figuring out where the issue lies and who’s going to fix it. We own the issue. Period.
No matter the technology, we can support it.
When you call our help desk, an agent trained on your specific technologies will answer your call. We have supported thousands of devices and networks over the years, and we take the time to learn your unique configuration and tech stack.
That allows us to quickly identify the right response to your issue.
A proactive, data-driven approach
to maintaining uptime.
We always look for the root cause of an incident and work with our clients to reduce tickets. Fewer incidents mean greater uptime, freeing your team to serve customers.
24/7/365
Always Available
99.8%
Positive Surveys
US-Based
Trained Experts
When every hour counts.
Like most of what we do, HonorBuilt’s approach to field services is unique. We offer a dedicated team of field technicians to customers for whom every hour counts. Your team will know their technician and your tech will also know your locations. There are no contractors here, just professionals who are onsite within hours when you need them.
Testimonials
Building relationships is our top priority. See what our longstanding customers say about working with us.
Our expertise comes from experience.
For 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.
How can we help you achieve your goals?
Installations
- BuiltToExpand
- New Openings
- Technology Rollouts
- Structured Cabling
Logistics
- BuiltToPerform
- Managed Logistics
- Staging and Configuration
- Procurement
Support
- BuiltToRespond
- Rapid Response Support
- Dedicated Field Services
- Managed Networks
Our expertise comes from experience.
For 20 years, we’ve had the honor of working with leading restaurant and retail brands to open new locations, upgrade their technology, and support technology uptime.
How can we help you achieve your goals?
honorism #24
Do ordinary extraordinarily.
Restaurant and retail technology systems, support, and cabling aren’t glamorous, but they undergird great service and efficient operations.
Our specialization and focus means we’re better, faster, and more competent than anyone else. That lets you focus on continuous improvement while we take care of reliability and speed. And if you ask them, they’ll tell you just how that makes a difference for them.