As a popular fast casual BBQ chain, Shane’s Rib Shack needed restaurant technology support that was just as responsive and reliable as its own staff. Even with a relatively small technology footprint, when something goes wrong, it can cripple the entire customer experience. Additionally, Shane’s needed help with implementing online ordering and takeout that would be seamless for customers and employees.
Since January of 2019, HonorBuilt has provided Level 1 and Level 2 support, as well as managed firewall services, to make Shane’s operations flow more smoothly. We also helped Shane’s implement its online ordering and takeout systems so that customers could still enjoy their favorite meals in the midst of the coronavirus pandemic. With HonorBuilt, Shane’s has a partner it can rely on to keep its technology running optimally so team members can focus on the customer experience.