Overnight installations x 2,000: Meeting the standards of a QSR leader
With more than 2,000 restaurants, Chick-fil-A is among the top-growing QSRs in the country. To keep pace with its booming business, they needed to upgrade their network architecture in every location. A leader in customer service satisfaction, Chick-fil-A sought a similarly minded installation partner who could meet its communication standards, complete the installation overnight, preconfigure the switches, and handle significant logistics requirements.
HonorBuilt trained and deployed a team of installers supported by dedicated project managers, overnight technical support, and staging team to meet the goal of completely upgrading the chain’s 2,200 restaurants in just over a year—with no downtime. We ensured there was built-in alignment with follow-on phases of the company’s IT strategy. As a result, the company achieved a more robust, redundant, and manageable network while maintaining its rapid pace of IT projects, many of which depended on this upgrade.